Practice Policies

The following are all listed in our consent forms that must be signed in order to be a patient at our practice:

While we understand that life happens we also have a waitlist of patients waiting for appointments. Therefore we do have missed appointment/no-show fees and policies. If you no-show twice in a six month period we discharge you from our practice with a thirty day supply of medication. If you no-show and have a commercial insurance plan or are private pay we do charge a 90.00$ fee.

If you no-show there is not a guarantee that we will fill your medication. You need to call and reschedule and discuss the plan going forward with us. If you no-show two appointments within six months you will be discharged from the practice.

If you miss your scheduled intake with our practice we do not reschedule under any circumstances.

Our providers make every effort to reach patients for appointments. We send six reminders- three via e-mail and three via text message. We also send the link for the appointment for all virtual visits. We call and/or email patients if they do not show for their scheduled appointment. We make treatment our priority and we ask our patients to do the same.

We offer payment plans with weekly, bi-weekly, or monthly payment options.

We will not proceed with a scheduled appointment if a patient is carrying a balance of over 100.00$ and has not made a payment toward it or does not have a payment plan in place.

If you are 18 years of age or older- you have to call the practice yourself. Your parent/guardian/partner cannot make an appointment for you. We require the client to call and speak to us directly. If you are a parent of a young adult- please do not call for them. If you are a therapist of a client who you wish to refer to our practice- please have the client call us to schedule. We are happy to collaborate after we speak to and schedule the client directly.

We treat a diverse population of patients including many marginalized populations. While in our office and being treated at our practice we ask for acceptance and manners. Phone etiquette is appreciated by our office administrator and clinicians as well as manners in written communication. Please/thank-you and general respect helps us all choose kindness.

Transphobia/racism/homophobia/anti-semitism and any form of discrimination or hate has no home here.

Serenity Wellness does not provide Emotional Support Animal letters. Our practice has a blanket policy that under no circumstances will we be able to provide ESA letters. We are all pet owners and love our animals, but we do not have any further education or training in assessment of animals as ESA.